SUPPORT PORTAL

Collector Support & Grading Inquiries

Get direct assistance with order tracking, stock availability, and live stream inquiries. Our dedicated team responds within one business day.

Use Code POKEJORDS for 5% off Imperium Grading Submission

DIRECT LINE

Submit Your Inquiry

Fill out the form below to connect with our support agents. For order inquiries, please include your order number for faster processing.

COMMON QUESTIONS

Frequently Asked Questions

How is shipping secured?

Are cards verified authentic?

All raw cards are shipped in penny sleeves and top-loaders. Graded slabs are bubble-wrapped and boxed securely to prevent transit damage.

Absolutely. Every booster box, pack, and single card undergoes rigorous multi-step inspection before listing or live breaking.

Do you accept returns?

When do you ship?

Orders are processed and handed to carriers within 48 hours of purchase or live stream completion, complete with tracking.

Due to the volatile nature of the trading card market, all sales of sealed product and graded cards are final.